Incident Reporting Portal

Report Technical Issues

Use this portal to report technical discrepancies, domain misuse, interface issues, or other infrastructure concerns. Our technical team will review your submission and respond within 24 business hours.

Incident Categories

Select the category that best describes your incident:

Technical Discrepancies

Report issues with infrastructure, API functionality, connectivity problems, or service degradation.

Examples: API errors, server downtime, slow performance, connection failures.

Domain Misuse

Report unauthorized use of Magius domains, phishing attempts, or suspicious domain activity.

Examples: Fake domains, phishing pages, domain spoofing, unauthorized subdomains.

Interface Issues

Report problems with user interface, design inconsistencies, or usability concerns.

Examples: Broken links, display errors, navigation issues, accessibility problems.

Security Concerns

Report security vulnerabilities, unauthorized access, or potential data protection issues.

Examples: Suspicious activity, credential compromise, data exposure, SSL issues.

Submit an Incident Report

Please describe any attachments or files that support your report. Note: File uploads are not available through this form. Please include attachment descriptions and send files via email to the appropriate contact.

Incident Tracking & Status

After submitting your incident report, you will receive a confirmation email with a unique reference ID. Use this ID to track the status of your report.

Reference ID Format

Reference IDs follow the format INCIDENT-YYYY-XXXXX, where YYYY is the year and XXXXX is a unique sequential number.

Incident Status Definitions

Status Description
Submitted Incident report has been received and is awaiting initial review
Under Review Technical team is investigating the reported incident
In Progress Issue has been confirmed and remediation is underway
Resolved Incident has been resolved and verified
Closed Incident report has been closed with no further action required

Response Time Commitments

Our technical team is committed to responding to incident reports within the following timeframes:

Severity Level Initial Response Target Resolution
Critical 1 hour 4 hours
High 4 hours 24 hours
Medium 24 hours 72 hours
Low 48 hours 7 days
Critical Incidents

For critical incidents affecting service availability, contact support@magius-support.online directly or call the emergency support line for immediate assistance.

Incident Reporting Best Practices

To Help Us Resolve Your Issue Faster:

  • Be Specific: Provide detailed information about what happened, when, and how to reproduce it
  • Include Context: Share relevant error messages, logs, or screenshots
  • Describe Impact: Explain how the issue affects your operations or users
  • Provide Timeline: Include exact dates and times when the incident occurred
  • List Affected Systems: Specify which domains, services, or infrastructure components are affected
  • Include Reproduction Steps: If applicable, provide clear steps to reproduce the issue
  • Mention Workarounds: If you have found a temporary workaround, please share it