Contact & Support Information
Use the contact information below to reach the appropriate Magius Media department for your inquiry. All inquiries will be reviewed and responded to within 24 business hours.
Department Contacts
Technical Support
Infrastructure and API assistance
Email:
Purpose:
- Technical infrastructure questions
- API integration support
- Server connectivity issues
- Performance optimization
- Incident reporting
Response Time: 4-24 hours
Media & Branding
Brand assets and marketing inquiries
Email:
Purpose:
- Brand asset requests
- Marketing collaboration
- Press inquiries
- Brand usage authorization
- Partnership opportunities
Response Time: 24-48 hours
Compliance & Security
Compliance and security concerns
Email:
compliance@magius-support.online
Purpose:
- Security vulnerabilities
- Compliance questions
- Unauthorized domain reports
- Data protection inquiries
- Audit requests
Response Time: 1-4 hours (Critical)
Quick Contact Reference
| Inquiry Type | Department | Priority | |
|---|---|---|---|
| API Technical Support | Technical Support | support@magius-support.online | Standard |
| Server Infrastructure Issues | Technical Support | support@magius-support.online | High |
| Brand Asset Request | Media & Branding | media@magius-support.online | Standard |
| Marketing Partnership | Media & Branding | media@magius-support.online | Standard |
| Security Vulnerability | Compliance & Security | compliance@magius-support.online | Critical |
| Unauthorized Domain Report | Compliance & Security | compliance@magius-support.online | Critical |
| Data Protection Inquiry | Compliance & Security | compliance@magius-support.online | High |
Support Channels
Email Support
Email is the primary support channel for all inquiries. Please provide detailed information about your issue to help us respond more effectively.
Response Time Expectations
- Critical Issues (Service Down): 1-2 hours
- High Priority: 4-8 hours
- Standard Inquiries: 24 hours
- General Questions: 24-48 hours
For critical infrastructure incidents affecting service availability, mark your email with "CRITICAL" in the subject line and send to support@magius-support.online. Include your incident reference ID if available.
Email Communication Best Practices
To Help Us Assist You Faster:
- Use Clear Subject Lines: Include the issue type and affected system (e.g., "API Error: Authentication Failure")
- Provide Context: Explain what you were trying to do when the issue occurred
- Include Error Messages: Copy exact error messages or logs when available
- Specify Your Environment: Include details about your system, browser, or API version
- Attach Relevant Files: Include screenshots, logs, or configuration files if applicable
- Include Reference IDs: If you have an incident reference ID, include it in your email
- Be Concise: Keep your email focused and organized for easier reading
Send a Message
For general inquiries, you can use the form below to send a message to the appropriate department:
What to Expect
After Submitting Your Inquiry:
- Confirmation Email: You will receive an automatic confirmation that your inquiry has been received
- Initial Review: Our team will review your inquiry and determine the appropriate department
- Response: You will receive a response from the appropriate department within the stated timeframe
- Follow-up: If additional information is needed, we will contact you for clarification
- Resolution: We will work with you to resolve your issue or answer your question
We are committed to providing professional, timely, and helpful support. If you are not satisfied with your support experience, please let us know so we can improve.